Shipping
Enjoy FREE Shipping on $75 or more!
Take advantage of FREE shipping on qualifying orders of $75 or more! Bikes qualify for free shipping, but a $79 fee applies for the 'Ride Ready' service when you ship to your home. We will waive the Ride Ready service fee if you are able to ship to one of our 30+ locations.
Frequently Asked Questions
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What orders qualify for free shipping?
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Orders of $75 or more qualify for FREE shipping. Please note, orders shipping outside the 48 contiguous United States do not qualify for free shipping.
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Why is there a fee to ship a bike?
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When bikes are shipped to your home, a $79 Ride Ready fee is applied for partial assembly and boxing. If you can pick up your bike in one of our 30+ locations, we will waive the Ride Ready fee.
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What is Ride Ready?
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The Ride Ready Program ensures your bike arrives pre-inspected, built, adjusted, and boxed by expert bike techs. This streamlined process simplifies setup, so with just a few final steps, your bike is ready to ride - giving you a hassle-free start to your biking adventures. For more details on our Ride Ready program, visit sunandski.com/ride-ready
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Are there any items that can't be shipped?
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Yes, certain items like cargo carriers, hitch racks, and sleds aren't eligible for shipping. However, they are available for in-store pickup. For assistance, visit your nearest Sun & Ski Sports location or contact us.
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When can I expect my order to be shipped and delivered?
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Orders placed before 1 PM typically ship within 24 hours. Delivery times vary by shipping method, item availability, and destination (see shipping options below). Bikes may require an additional 3-7 business days for assembly. Need it fast? Overnight delivery ships within 24 hours on business days. Orders to Hawaii, Alaska, US Territories, or APO may experience longer transit times.
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What shipping options are available?
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Shipping MethodPricingEstimated Arrival TimeFlat Rate Shipping (USPS SmartPost)FREE4-10 Business DaysFedEx Ground Home Delivery$28.423-7 Business DaysFedEx Express Saver$39.203 Business DaysFedEx 2-Day$44.382 Business DaysFedEx Overnight$60.361 Business Day
Please note: We currently only ship to addresses within the 50 United States and do not offer expedited Saturday delivery. Shipping to Hawaii, Alaska, US Territories, or APO may take longer and is shipped via FedEx.
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What is the Buy Online, Pick Up In-Store option?
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Enjoy the convenience of shopping from home and picking up your order in-store! Simply browse our selection, make your purchase online, and your order will be ready for pickup at your nearest Sun & Ski Sports location. Skip the wait for shipping and enjoy your items sooner, all while avoiding delivery fees. For more details, view our Ship to Store information.
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If I buy multiple items, will they ship in one package?
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Not necessarily. Since we fulfill orders from various store locations, your items may be shipped in multiple packages with different delivery estimates.
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Are there any shipping exceptions or restrictions?
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We strive to meet the requested delivery timing, but there may be circumstances beyond our control. In case the timing is not met, remedies are limited to the guarantee provided by FedEx, a refund of shipping charges, or the option to return purchased items according to our Return Policy.
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What if I entered the wrong delivery address?
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Please ensure your shipping address is correct and deliverable via FedEx. Customers are responsible for providing accurate address information. Any corrections to the address may incur additional shipping charges and cause delivery delays.
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Can I track my order?
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Yes! Once your order ships, you’ll receive a Ship Notification email with a tracking link. Be sure to keep this email handy until your order is delivered.
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How can I contact someone regarding my order or shipping concerns?
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If you have any questions about your order or shipping, feel free to contact us through our online chat, call 866-786-3869, or email customersupport@sunandski.com. Our Outdoor Experts are happy to assist you!
Online Support
- 866-786-3869
- Email Us
Support Hours (CST)
- Monday
- 8:30 AM - 7:00 PM
- Tuesday
- 8:30 AM - 7:00 PM
- Wednesday
- 8:30 AM - 7:00 PM
- Thursday
- 8:30 AM - 7:00 PM
- Friday
- 8:30 AM - 5:00 PM
- Saturday
- 10:00 AM - 6:00 PM
- Sunday
- 10:00 AM - 6:00 PM
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