Returns & Exchanges
The best adventures require the right gear. As part of our Price & Performance Guarantee and Peak Perks membership, we are happy to accept returns on new and unused merchandise with original packaging, tags, and proof of purchase. Unfortunately, we cannot process returns without proof of purchase.
Proof of Purchase include:
- Printed receipt
- Email receipt
- Customer phone number or email address provided at the time of purchase.
First 30 days: Credit card purchases will receive a refund back to the original card. Cash purchases over $350 will receive a refund by check after 10 business days. Peak Perks members have an extended 30 days for a total of 60 days.
30 to 60 days (60 to 90 days for Peak Perks members): Store credit will be issued. No exchanges after 90 days.
For your protection,no returns will be accepted on skateboards/longboards, climbing equipment, or used merchandise. Swimwear, underwear, and base layer may be returned if unworn, unwashed, and unused with all tags still on the garment.
For manufacturer warranties, we are happy to provide customer support for warranty issues for any product we carry. See policy details, sunandski.com/warranties.
How Do I Return An Order?
Complete the Return Form or send back a copy of your Packing Slip.
Pack the item securely in the original packaging (include the tags if you still have them).
All return shipping charges must be prepaid. (Sorry, no COD deliveries.)
For your protection, we recommend that you use FedEx or Insured Parcel Post with tracking.
Keep a copy of the Return Tracking Number until your order payment has been credited to your account.
A return authorization number is required for all bike, bike frame and bike part returns to insure proper packaging and shipping standards for your protection. Call us at 866-786-3869 to receive a return authorization number. Read more about returning Bikes, Frames and Bike Parts..
You will be refunded the shipping cost if the return is a result of a manufacturer defect or a shipping error on our part.
In addition to being able to return an item via FedEx/MAIL, we are happy to accept returns or exchanges at any Sun & Ski retail location.
How do I Exchange an Order?
In order to make an exchange, place a new order on our website. When your return arrives, we will issue a full refund, minus any shipping charges, to your credit card.