Returns

The best adventures require the right gear. We are happy to accept returns on new and unused merchandise with original packaging, tags, and proof of purchase for 30 days after purchase. You are eligible for an exchange or store credit for 60 days after purchase. Peak Perks members can return their items for up to 60 days after purchase and exchange or receive a store credit for up to 90 days.

Proof of Purchase can be a printed receipt or an email receipt. But never fear, if you don’t have the receipt you can get in touch, and we can use your phone number or email provided at the time of purchase to help you find it.

Start a Return

Purchases made online can be returned online or in store, but in store purchases can only be returned in store.

For your protection, no returns will be accepted on skateboards/longboards, climbing equipment, or used merchandise. Swimwear, underwear, and base layer may be returned if unworn, unwashed, and unused with all tags still on the garment.

For manufacturer warranties, we are happy to provide customer support for warranty issues for any product we carry. See policy details.

Cost of return mailing will be deducted from refund amount.

How do I return an order?

• If you purchased in one of our stores, you will need to return to one of stores or call our customer care team.
• If you purchased online, log in to My Account or use Order Status to look up your order details.
• Once you see your order details you will click "Start a Return"
• A $7.95 shipping charge will be deducted from the refund when using the FedEx shipping label Sun & Ski Sports offers in the return portal.
• If your return order is a bike or other restricted item, you will be prompted to contact our customer care team to complete the returns process. Otherwise, you will submit your return.
• You will then receive a return confirmation email with a QR code and a label that can be taken to any FedEx or Walgreens.
• You can track your return status on My Account or by using your order number any time during the process.
• Refunds will be processed back to the original payment method minus the cost of return mailing. Cash purchases over $350 will receive a refund by check after 10 business days.

Start a Return