To Help You Stay Healthy and Adventurous


Wear a Mask
Masks are required by local officials to help protect our employees and customers. Exceptions apply for infants and young children.

Social Distancing
Stay at least 6 feet away from others in the store and in checkout lines.
Exceptions to fitting services where extra safety measures will be in effect.

Temperature Check
Your temperature will be checked with our contactless thermometer for fitting services.

Sanitize
Upon entry and throughout the store, hand sanitizing stations are available.

Curbside Pickup
Buy online and ship to store with Contactless Curbside Pickup.

Plan Ahead
Schedule a service or fitting appointment ahead of time. Call your local store for availability.

If you cannot wear a mask, please use a face-covering or contactless shopping options include online, ship to store, and curbside pickup.

WE RESERVE THE RIGHT TO REFUSE SERVICE

Ways To Shop

Shop In-Store

at select locations

Shop Online

Shop thousands of items online.

Curbside Pickup

Buy Online, Ship to Store with Curbside Pickup (Select Locations)


What We Are Doing To Keep Employees and Customers Safe

Here are just a few steps our teams are taking in order increase preventive measures in all of our locations:

  • Enhanced cleaning of common touch-points in our store, offices, and distribution center using disinfectant on all flat surfaces (i.e. cash wrap, desks, etc.), doors and door handles, phone handsets, cash registers and screens, bathrooms, drink coolers, and rental kiosks.
  • Reinforcing the best practices from the CDC on preventing the spread of any illness to all of our associates:
  • Reinforcing associates to remain home if they are sick, and to call their direct manager before coming to work.
  • Notes on the doors of the store to ask customers who are showing symptoms of illness to please refrain from coming into the store, and use our website and/or to call us so that we may help them the best way we can while protecting our associates and other customers.
  • Social distancing floor tape has been used for all high traffic areas like the register line.
  • Limiting the number of customers and employees based on the recommendations of the local/state authorities.
  • Messaging around the store about social distancing, as well as the best practices recommended by the CDC.
  • Modifying our Bike Fit procedures in order to maintain a safe distance between store associates and customers.
  • Wiping down all bikes before and after a test ride
  • No Boot or Shoe fitting at this time, the associate will be on-hand to help in the selection of shoes but a traditional shoe fitting will not occur to maintain safe distancing.
  • Curbside pickup is available at most stores for those wishing to use that service.
  • Outside bike adjustments and service has been made available (weather permitting)
  • Performing simple "non-touch" bike fits the customer’s satisfaction to include:
    • Adjusting seat height
    • Adjusting saddle position
    • Adjusting handlebar reach/positioning

Customer Support Changes

As a precautionary health measure for our support specialists in light of COVID-19, we will be handling all services through Email and Live Chat. You may experience longer response times. We apologize for any inconvenience this may cause and appreciate your patience. This message will be updated as the situation changes.

If you do choose to call in, please leave your email address in the message so that a support specialist can respond.

Returns Update

We will accept returns up to 30 days after our stores re-open their doors for those returns that would normally have fallen outside the first 30 day window after purchase. All other return policy requirements will still hold, but this will give our customer's a chance to return or exchange items that they were unable to due to the COVID-19 restrictions.

If you have mailed back a return on your order, it will take longer to process. Our associates health is very important to us and we have put in measures in order to reduce possible exposure. The returned packages will not be touched and will remain in place for up to 2 weeks, and then they will be processed for returns based on the normal return process procedures.

Store Updates

Due to social distancing rules, we are currently NOT offering custom boot fittings.

Open + Curbside Pickup

The following stores are open for in-store shopping as well as Curbside Pickup.

California

Mammoth
3343 Main St
Ste A
Mammoth Lakes, CA 93546

Colorado

Avon / Beaver Creek
220 Beaver Creek Pl
Avon, CO 81620
Dillon
761-A W Anemone Trail
Dillon, CO 80435

Maryland

Gaithersburg
203 Muddy Branch Rd
Gaithersburg, MD 20878-3004

Massachusetts

Pembroke
296 Old Oak St
Pembroke, MA 02359
Woburn
406 Washington St
Woburn, MA 01801-2110

New Hampshire

North Conway
2709 White Mountain Hwy
North Conway, NH 03860-5123

New York

Plainview, Long Island
197 S Service Rd
Plainview, NY 11803

North Carolina

The Promenade
5341 Ballantyne Commons Pkwy
Ste 150
Charlotte, NC 28277-0521
Concord Mills Mall
8381 Concord Mills Blvd
Concord, NC 28027-6460

Oklahoma

Sooner Mall
3447 W Main St
Norman, OK 73072-4809
North May
10109 N May Ave
Oklahoma City, OK 73120-2509
Woodland Hills Village
6808 S Memorial Dr
Tulsa, OK 74133-2032

Tennessee

Opry Mills Mall
501 Opry Mills Dr
Nashville, TN 37214-2441
Franklin
545 Cool Springs Blvd
Franklin, TN 37067-6401

Texas

West Anderson Plaza
2438 W Anderson Ln
B-1A
Austin, TX 78757-1146
Dallas / Royal Ln
11170 N Central Expy
Dallas, TX 75243-6904
Hulen
4941 Overton Ridge Blvd
Fort Worth, TX 76132-1910
N Ft Worth / Presidio Town Crossing
2329 Porter Creek Dr
Fort Worth, TX 76177
Frisco
2943 Preston Rd
Frisco, TX 75034-9440
Grapevine Mills Mall
3000 Grapevine Mills Pkwy
Grapevine, TX 76051-2022
Memorial City Mall
303 Memorial City
Ste 326
Houston, TX 77024-2599
Westheimer
6100 Westheimer Rd
Houston, TX 77057-4535
Katy Mills Mall
5000 Katy Mills Cir
Katy, TX 77494-4411
La Plaza Mall
2200 S 10th St
Ste C37
McAllen, TX 78503-5437
The Rim
5811 Worth Pkwy
San Antonio, TX 78257-9552
Baybrook Square
1355 W Bay Area Blvd
Webster, TX 77598-3833
The Woodlands
25415 S I-45
Spring, TX 77380

Utah

Park City
6699 North Landmark Dr #H100
Park City, UT 84098

Virginia

Falls Church
6280 Seven Corners Ctr
Falls Church, VA 22044-2407